MMS Delivery Delays When Sending to T-mobile and Sprint From a Subset of Twilio Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays over a subset Shortcodes to T-mobile and Sprint. This incident has been resolved.

Posted Nov 01, 2020 - 04:46 PST

Update

We continue to experience MMS delivery delays over a subset Shortcodes to T-mobile and Sprint. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 01, 2020 - 00:41 PDT

Update

We continue to experience MMS delivery delays over a subset Shortcodes to T-mobile and Sprint. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 31, 2020 - 20:43 PDT

Update

We are experiencing MMS delivery delays over a subset Shortcodes to T-mobile and Sprint. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 31, 2020 - 18:18 PDT

Update

We are experiencing MMS delivery delays over a subset Shortcodes to T-mobile. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 31, 2020 - 16:48 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 31, 2020 - 16:44 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).