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        SMS Delivery Receipts Delays to Shelcomm Network in United States of America
        Incident Report for Twilio
        Resolved
        We are no longer experiencing SMS delivery delays when sending messages to Shelcomm Network in the United States of America. This incident has been resolved.
        Posted Feb 04, 2025 - 20:16 PST
        Monitoring
        We are observing recovery in SMS delivery delays when sending messages to Shelcomm Network in United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 04, 2025 - 18:27 PST
        Update
        We are continuing to experience delays in receiving message delivery reports when sending to Shelcomm Network in United States of America. Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 2 Hours or as soon as more information becomes available.
        Posted Feb 04, 2025 - 16:30 PST
        Update
        We are experiencing delays in receiving message delivery reports when sending to Shelcomm Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 Hour or as soon as more information becomes available.
        Posted Feb 04, 2025 - 15:38 PST
        Investigating
        Our monitoring systems have detected a potential issue with SMS Delivery Receipts Delays to Shelcomm Network in United States of America. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Feb 04, 2025 - 15:14 PST
        This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America).