Hosted Numbers Customers Might be Facing Issues With Actions Related to Letter Of Authorization (LOA)

Incident Report for Twilio

Resolved

The issues about Actions Related to Letter Of Authorization (LOA) have been resolved and service is operating normally at this time.

Posted May 01, 2024 - 18:02 PDT

Monitoring

Hosted Number's Letter Of Authorization (LOA) generation, signing for new Hosted Number Orders and hosting of numbers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.

Posted May 01, 2024 - 17:52 PDT

Update

We continue to investigate the issues causing Hosted Numbers customers to experience issues with Letter Of Authorization (LOA) generation and signing for their new Hosted Number Orders and thus delay in hosting of their numbers. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 01, 2024 - 17:43 PDT

Update

We continue investigating the issues causing Hosted Numbers customers to experience issues with Letter Of Authorization (LOA) generation and signing for their new Hosted Number Orders and thus delay in hosting of their numbers. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 01, 2024 - 15:42 PDT

Update

Hosted Numbers customers might be facing issues with Letter Of Authorization (LOA) generation and signing for their new Hosted Number Orders and thus delay in hosting of their numbers. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 01, 2024 - 14:57 PDT

Update

We are continuing to investigate this issue.

Posted May 01, 2024 - 14:41 PDT

Investigating

Our monitoring systems have detected a potential issue with Hosted Numbers seeing 401 errors from Dropbox Sign. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 01, 2024 - 14:40 PDT

This incident affected: PHONE NUMBERS.