SMS Delivery Delays to Phoenix Network in Ukraine

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Phoenix Network in Ukraine. This incident has been resolved.

Posted Jul 14, 2023 - 18:20 PDT

Update

We are observing recovery in SMS delivery delays when sending messages to Phoenix Network in Ukraine. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 14, 2023 - 18:09 PDT

Monitoring

Posted Jul 14, 2023 - 16:09 PDT

Update

We are still experiencing SMS delivery delays when sending messages to Phoenix Network in Ukraine. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 14, 2023 - 14:46 PDT

Update

We are continuing our investigation and have confirmed that the incident with SMS delivery delays when sending messages to Phoenix Network in Ukraine is not impacting programmable SMS messaging component.

Posted Jul 14, 2023 - 11:00 PDT

Update

We are still experiencing SMS delivery delays when sending messages to Phoenix Network in Ukraine. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 14, 2023 - 10:46 PDT

Update

We are still experiencing SMS delivery delays when sending messages to Phoenix Network in Ukraine. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 14, 2023 - 08:49 PDT

Update

We are experiencing SMS delivery delays when sending messages to Phoenix Network in Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 14, 2023 - 07:51 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 14, 2023 - 07:45 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).