Subset of WhatsApp Senders Offline

Incident Report for Twilio

Resolved

The issue with WhatsApp senders being offline has been resolved and no new senders are going offline. Senders affected by this issue will experience all messages sent failing with error code 30001, and will not receive any messages. If your WhatsApp sender was affected, please contact support to have the issue remedied.

Posted Apr 22, 2022 - 09:37 PDT

Monitoring

We are observing recovery of the issue with WhatsApp senders being offline. No new senders are going offline. Senders affected by this issue will experience all messages sent failing with error code 30001, and will not receive any messages. If your WhatsApp sender was affected, please contact support to have the issue remedied. We will continue to monitor for system stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 22, 2022 - 07:44 PDT

Update

We are continuing to experience an issue with WhatsApp senders being offline for a subset of customers. Our engineers are working with our partner to resolve the issue. Affected senders will experience all messages sent failing with error code 30001, and will not receive any messages. If your WhatsApp sender is affected, please contact support to have the issue remedied. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted Apr 21, 2022 - 19:53 PDT

Update

Posted Apr 20, 2022 - 19:53 PDT

Update

We continue to experience an issue with WhatsApp senders being offline for a subset of customers. Our engineers are working with our partner to resolve the issue. Affected senders will experience all messages sent failing with error code 30001, and will not receive any messages. If your WhatsApp sender is affected, please contact support to have the issue remedied. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Apr 20, 2022 - 03:53 PDT

Update

We continue to experience an issue with WhatsApp senders being offline for a subset of customers. Our engineers are working with our partner to resolve the issue. Affected senders will experience all messages sent failing with error code 30001, and will not receive any messages. If your WhatsApp sender is affected, please contact support to have the issue remedied. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Apr 19, 2022 - 19:53 PDT

Update

We continue to experience an issue with WhatsApp senders being offline for a subset of customers. Our engineers are working with our partner to resolve the issue. Affected senders will experience all messages sent failing with error code 30001, and will not receive any messages. If your WhatsApp sender is affected, please contact support to have the issue remedied. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 19, 2022 - 15:53 PDT

Update

We continue to experience an issue with WhatsApp senders being offline for a subset of customers. Our engineers are working with our partner to resolve the issue. Affected senders will experience all messages sent failing with error code 30001, and will not receive any messages. If your WhatsApp sender is affected, please contact support to have the issue remedied. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 19, 2022 - 12:31 PDT

Update

We are experiencing an issue with WhatsApp senders being offline for a subset of customers. Our engineers are working with our partner to resolve the issue. Affected senders will experience all messages sent failing with error code 30001, and will not receive any messages. If your WhatsApp sender is affected, please contact support to have the issue remedied. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 19, 2022 - 11:24 PDT

Investigating

We've become aware of a potential issue with WhatsApp. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 19, 2022 - 10:48 PDT

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).