Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Connectivity Lost on 10% of Super SIM Devices
Incident
Report for Twilio
Resolved
We will close the post on Twilio's Status Page. If you have been impacted by this incident and wish to continue to receive updates, please open a ticket with customer support.
Monitoring
We have observed that the recent impact was limited to devices connected over AT&T. Currently, we are monitoring the situation as approximately 3% of devices may still experience connectivity issues. These devices might encounter a poor data connection or have short-lived sessions.
Our engineering team is actively working alongside the affected network provider to resolve the issue as quickly as possible. In the meantime, we kindly suggest that customers reset the connectivity through the console if they notice that some of their SIM cards are still experiencing issues. This can often help re-establish a stable connection for the affected devices. We expect to provide another update in 2 hours or as soon as more information becomes available.
Our engineering team is actively working alongside the affected network provider to resolve the issue as quickly as possible. In the meantime, we kindly suggest that customers reset the connectivity through the console if they notice that some of their SIM cards are still experiencing issues. This can often help re-establish a stable connection for the affected devices. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are still experiencing Super SIM data sessions issues. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. We will continue to monitor and will provide another update in 1 hour or as soon as more information becomes available.
Monitoring
We are observing improvement in Connectivity Lost on devices active data sessions on Super SIM. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. We will continue to monitor and will provide another update in 2 hours or as soon as more information becomes available.
Investigating
Beginning at 02:16 UTC, we observed around 10% of active data sessions on Super SIM being dropped. we are investigating an issue where devices using Super SIM may experience the issue. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: INTERNET OF THINGS (Super SIM).