MMS Delivery Delays When Sending to the US From a Subset of Twilio Short Codes

Incident Report for Twilio

Resolved

MMS delivery delays from a small subset of US Shortcodes to US carriers has been resolved.

Posted Oct 03, 2020 - 08:16 PDT

Update

We are continuing to monitor for any further issues.

Posted Oct 03, 2020 - 06:14 PDT

Monitoring

We are observing recovery in MMS delivery delays from a small subset of US short codes to US carriers. We will continue monitoring the service to ensure a full recovery. We will provide another update in60 or as soon as more information becomes available.

Posted Oct 03, 2020 - 06:03 PDT

Update

We continue to experience MMS delivery delays from a small subset of US short codes to US carriers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Oct 03, 2020 - 02:28 PDT

Update

We continue to experience MMS delivery delays from a small subset of US short codes to US carriers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 02, 2020 - 18:27 PDT

Update

We continue to experience MMS delivery delays from a small subset of US short codes to US carriers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 02, 2020 - 14:25 PDT

Update

We continue to experience MMS delivery delays from a small subset of US Shortcodes to US carriers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 02, 2020 - 11:55 PDT

Investigating

We are experiencing MMS delivery delays from a small subset of US Shortcodes to US carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide an update in 1 hour or as soon as more information becomes available.

Posted Oct 02, 2020 - 10:57 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).