Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Our Engineers are Reporting a Retroactive Issue with SHAKEN/STIR Signing Failures
Incident
Report for Twilio
Postmortem
From 05/22, 5:46 PM to 05/22, 5:58 PM PT, Programmable Voice customers experienced attestation failures on outbound calls due to an issue with a Twilio vendor API. During this period, customers would not have received an attested passport on their outbound calls that is required by SHAKEN/STIR. The issue is now resolved and all systems are fully operational.
Resolved
Our engineers are currently investigating the customer impact of a retroactive issue with SHAKEN/STIR on Saturday May 22, 5:26 PM to 5:56 PM PST due to Network Timeouts. During this period, customers may have experienced signing failures. We will follow up and provide customer impact details within 2 hours.
Monitoring
Our engineers are currently investigating the customer impact of a retroactive issue with SHAKEN/STIR on Saturday May 22, 5:26 PM to 5:56 PM PST due to Network Timeouts. During this period, customers may have experienced signing failures. We will follow up and provide customer impact details within 2 hours.
This incident affected: DEVELOPER TOOLS (Console, REST API), PROGRAMMABLE VOICE US1 (PSTN US1), and TWILIO PLATFORM (Other).