Our Engineers are Investigating an Issue with Conversation Relay where agent audio is silent

Incident Report for Twilio

Resolved

Twilio Conversation Relay was degraded for 20 minutes between 22:55 and 23:15 Pacific Time on 08/20/2025. During this period of time customers may have intermittently experienced an issue where agent audio is silent. The issue has now been resolved.

Posted Aug 21, 2025 - 00:01 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Conversation Relay where agent audio is silent. We will follow up and provide customer impact details within 2 hours.

Posted Aug 20, 2025 - 23:58 PDT