Errors Accessing Voice Recordings Metadata

Incident Report for Twilio

Resolved

From 10:00 PM PT on May 11, 2025 until 8:58 AM PT on May 12, 2025, customers may have sporadically received errors when attempting to access lists of recordings from the List Recordings endpoint. This issue has been resolved.

Posted May 12, 2025 - 09:22 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Programmable Voice. We will follow up and provide customer impact details within 2 hours.

Posted May 12, 2025 - 09:08 PDT

This incident affected: PROGRAMMABLE VOICE (Recording).