Elevated HTTP 500 errors returned when creating access tokens

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Apr 04, 2020 - 23:00 PDT

Identified

Our engineers are working to resolve the issue. We will provide an update as soon as we have additional information.

Posted Apr 04, 2020 - 22:54 PDT

Update

We are experiencing HTTP 500 responses when creating access tokens. Our engineers have identified the root cause and are working to resolve the issue. We will provide an update as soon as we have additional information.

Posted Apr 04, 2020 - 21:53 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 04, 2020 - 21:38 PDT

This incident affected: PROGRAMMABLE VIDEO (Peer-to-Peer Rooms) and DEVELOPER TOOLS (REST API).