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        Inbound SMS Delays to Subset of Twilio US and Canadian Long Codes

        Incident Report for Twilio

        Resolved

        We are no longer experiencing inbound SMS delivery delays when sending messages to certain US and Canadian Long Codes. This incident has been resolved.
        Posted Oct 14, 2020 - 19:26 PDT

        Monitoring

        We are no longer experiencing Inbound SMS delivery delays when sending messages to certain US and Canadian Long Codes for the last 30 minutes.We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 14, 2020 - 17:22 PDT

        Investigating

        We are experiencing Inbound SMS delivery delays when sending messages to certain US and Canadian Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 14, 2020 - 15:26 PDT
        This incident affected: CARRIER NETWORK (SMS Long Code, North America).