Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Issues with Billing Services
Incident
Report for Twilio
Resolved
The issue with Billing where SMS sent via use of Verify/Authy 2FA products are mixed together with SMS sent via use of Programmable SMS is operating normally at this time.
Update
The issue with Billing where SMS sent via use of Verify/Authy 2FA products are mixed together with SMS sent via use of Programmable SMS is now operating normally. We are continuing to monitor for system stability. We'll provide another update in 4 hours or as soon as more information becomes available.
Monitoring
The issue with Billing where SMS sent via use of Verify/Authy 2FA products are mixed together with SMS sent via use of Programmable SMS is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Update
We have identified the issue with Billing where SMS sent via use of Verify/Authy 2FA products are mixed together with SMS sent via use of Programmable SMS. This issue is cosmetic and does not cause the wrong amount to be billed. We expect to provide another update in 16 hours or as soon as information becomes available.
Identified
We have identified the issue with Billing where SMS sent via use of Verify/Authy 2FA products are mixed together with SMS sent via use of Programmable SMS. This issue is cosmetic and does not cause the wrong amount to be billed. We expect to provide another update in 16 hours or as soon as information becomes available.
Update
We are continuing to investigate the issue with Billing where SMS sent via use of Verify/Authy 2FA products are mixed together with SMS sent via use of Programmable SMS. This issue is cosmetic and does not cause the wrong amount to be billed. We expect to provide another update in 16 hours or as soon as information becomes available.
Update
We are continuing to investigate the issue with Billing where SMS sent via use of Verify/Authy 2FA products are mixed together with SMS sent via use of Programmable SMS. This issue is cosmetic and does not cause the wrong amount to be billed. We expect to provide another update in 8 hours or as soon as information becomes available.
Update
We are continuing to investigate the issue with Billing where SMS sent via use of Verify/Authy 2FA products are mixed together with SMS sent via use of Programmable SMS. This issue is cosmetic and does not cause the wrong amount to be billed. We expect to provide another update in 4 hours or as soon as information becomes available.
Update
We are continuing to investigate the issue with Billing where SMS sent via use of Verify/Authy 2FA products are mixed together with SMS sent via use of Programmable SMS. This issue is cosmetic and does not cause the wrong amount to be billed. We expect to provide another update in 2 hours or as soon as information becomes available.
Update
We are investigating an issue with Billing where SMS sent via use of Verify/Authy 2FA products are mixed together with SMS sent via use of Programmable SMS. This issue is cosmetic and does not cause the wrong amount to be billed. We expect to provide another update in 1 hour or as soon as information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Pricing Services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: TWILIO PLATFORM (Billing).