Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Voice Insights Call Summaries Degraded
Incident
Report for Twilio
Resolved
We are no longer experiencing issues in Voice Insights call summaries that were degraded for the calls made between 6:45PM and 8:20PM PST. This incident has been resolved.
Monitoring
Our engineering team has put in a fix to address Voice Insights call summaries that were degraded for the calls made between 6:45PM and 8:20PM PST. We are seeing recovery and are continuing to monitor for service performance. We will provide another update in 30 minutes or sooner once more information becomes available.
Update
Voice Insights call summaries were degraded for the calls made between 6:45PM and 8:20PM PST. Our engineering team is still actively working on filling in the missing data. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating
Voice Insights call summaries were degraded for the calls made between 6:45PM and 8:20PM PST. Our engineering team is actively working on filling in the missing data. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: PROGRAMMABLE VOICE (Voice Insights).