Voice Insights Call Summaries Degraded

Incident Report for Twilio

Resolved

We are no longer experiencing issues in Voice Insights call summaries that were degraded for the calls made between 6:45PM and 8:20PM PST. This incident has been resolved.

Posted Sep 20, 2022 - 01:04 PDT

Monitoring

Our engineering team has put in a fix to address Voice Insights call summaries that were degraded for the calls made between 6:45PM and 8:20PM PST. We are seeing recovery and are continuing to monitor for service performance. We will provide another update in 30 minutes or sooner once more information becomes available.

Posted Sep 20, 2022 - 00:34 PDT

Update

Voice Insights call summaries were degraded for the calls made between 6:45PM and 8:20PM PST. Our engineering team is still actively working on filling in the missing data. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 19, 2022 - 22:34 PDT

Investigating

Voice Insights call summaries were degraded for the calls made between 6:45PM and 8:20PM PST. Our engineering team is actively working on filling in the missing data. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 19, 2022 - 21:33 PDT

This incident affected: PROGRAMMABLE VOICE (Voice Insights).