Packet Loss in Multiple Regions Affecting Twilio API Traffic

Incident Report for Twilio

Resolved

Our systems experienced packet loss across multiple regions affecting all Twilio API traffic not limiting to voice. Service was degraded between 23:02 and 23:18 Pacific Time on 02/27/2021. During this period, customers may have experienced some failures on their Twilio API traffic. The issue has now been resolved.

Posted Feb 27, 2021 - 23:48 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1, Conference US1, Recording US1, Queue US1, Text-to-Speech US1, Recording Transcriptions US1, TwiML US1, Voice Insights US1, Speech Recognition (Gather Speech) US1).