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        SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. This incident has been resolved.
        Posted Mar 28, 2026 - 23:46 PDT

        Monitoring

        We are observing recovery in SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2hours or as soon as more information becomes available.
        Posted Mar 28, 2026 - 23:24 PDT

        Update

        We are observing recovery in SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2hours or as soon as more information becomes available.
        Posted Mar 28, 2026 - 20:48 PDT

        Update

        Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2hours or as soon as more information becomes available.
        Posted Mar 28, 2026 - 18:46 PDT

        Investigating

        Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Mar 28, 2026 - 17:46 PDT
        This incident affected: CARRIER NETWORK (SMS Short Code, North America).