MMS Delivery Delays to AT&T Network in the US

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Aug 04, 2023 - 16:38 PDT

Monitoring

We are observing recovery in MMS delivery delays when sending messages to AT&T network in the US over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 04, 2023 - 14:59 PDT

Update

We are still experiencing MMS delivery delays when sending messages to AT&T network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 04, 2023 - 13:50 PDT

Update

We are still experiencing MMS delivery delays when sending messages to AT&T network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 04, 2023 - 11:58 PDT

Update

We are continuing our investigation and have discovered that SMS is not impacted but MMS is affected by this issue.

Posted Aug 04, 2023 - 11:04 PDT

Investigating

We are experiencing MMS delivery delays when sending messages to AT&T network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 04, 2023 - 10:58 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).