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        Delivery Delays When Sending RCS Messages to AT&T

        Incident Report for Twilio

        Resolved

        We are no longer experiencing delivery delays when sending RCS messages to AT&T. This incident has been resolved.
        Posted Oct 10, 2025 - 15:33 PDT

        Monitoring

        We are observing recovery in delivery delays when sending RCS messages to AT&T. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 min or as soon as more information becomes available.
        Posted Oct 10, 2025 - 15:05 PDT

        Identified

        We have identified the fix and are currently rolling out the mitigation. We are seeing recovery in delivery delays when sending RCS messages to AT&T. Sending messages to any other carriers will not have any issues. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 10, 2025 - 14:16 PDT

        Update

        We have identified the fix and are currently rolling out the mitigation. We are seeing recovery in delivery delays when sending RCS messages to AT&T. Sending messages to any other carriers will not have any issues. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 10, 2025 - 14:04 PDT

        Investigating

        We are experiencing delivery delays when sending RCS messages to AT&T. Sending messages to any other carriers will not have any issues. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 10, 2025 - 13:48 PDT
        This incident affected: PROGRAMMABLE MESSAGING (RCS Messaging).