Inbound Call Failures to Twilio Jamaica Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting call failures to a subset of Twilio Jamaican phone numbers has been resolved, and the service is functioning normally at this time.

Posted Dec 30, 2024 - 14:36 PST

Monitoring

We are observing recovery in call failures to a subset of Twilio Jamaican phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 30, 2024 - 12:36 PST

Update

We continue to investigate call failures to a subset of Twilio Jamaican phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Dec 29, 2024 - 20:36 PST

Update

We continue to investigate call failures to a subset of Twilio Jamaican phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Dec 29, 2024 - 14:50 PST

Update

We are continuing to investigate call failures to a subset of Twilio Jamaican phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 29, 2024 - 10:51 PST

Update

We are continuing to investigate call failures to a subset of Twilio Jamaican phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 29, 2024 - 08:29 PST

Investigating

We are observing call failures to a subset of Twilio Jamaican phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 29, 2024 - 07:32 PST

This incident affected: CARRIER NETWORK (Voice, North America).