MMS Delivery Failures From a Subset of Twilio Long Codes to Liberty Media Puerto Rico

Incident Report for Twilio

Resolved

The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico is operating normally.

Posted May 04, 2026 - 18:48 PDT

Update

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 04, 2026 - 17:47 PDT

Monitoring

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 04, 2026 - 15:47 PDT

Update

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 04, 2026 - 15:13 PDT

Update

We are continuing to work on a fix for this issue.

Posted May 04, 2026 - 14:15 PDT

Update

We are continuing to work on a fix for this issue.

Posted May 04, 2026 - 14:13 PDT

Identified

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 04, 2026 - 14:06 PDT

Investigating

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 04, 2026 - 13:49 PDT

This incident affected: CARRIER NETWORK (MMS Long Code, North America).