Wireless SIM Activities Delayed

Incident Report for Twilio

Resolved

We are observing successful requests for SIM lifecycle activity execution (activation, suspension, Rate Plan changes, etc) from T-Mobile. All queued requests and new requests are processing as expected. All services are fully operational.

Posted Jan 23, 2019 - 16:08 PST

Investigating

T-Mobile USA is is currently experiencing issues executing SIM activities. As such, SIM lifecycle activities (activation, suspension, Rate Plan changes, etc) are currently being accepted in the "scheduled" state, and will be automatically queued and actioned at a later time when the service is restored. We will provide additional information as quickly as possible.

Posted Jan 23, 2019 - 15:51 PST