Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Twilio SMS Delivery Failures to Multiple Countries
Incident
Report for Twilio
Resolved
Twilio SMS was degraded for 26 minutes from 6:31 a.m. PST to 6:57 a.m. PST on Feb. 5, 2024. During this period of time customers may have experienced outbound SMS delivery failures to the following countries and carriers:
United States
- Verizon over a subset of shortcodes
Indonesia
- Indosat Ooredoo for a subset of Twilio's Numbers and Registered Sender IDs
- H3G for a subset of Twilio's Numbers and Registered Sender IDs
- XL Axiata for a subset of Twilio's Numbers and Registered Sender IDs
Philippines
- Smart for a subset of Registered Sender IDs
Ireland
- IER for a subset of Twilio's Numbers
- Tasco Mobile for a subset of Twilio's Numbers
- H3G for a subset of Twilio's Numbers
Jamaica
- Digicel for a subset of Twilio's Numbers
Puerto Rico
- Liberty Mobile for a subset of Short Codes
Brazil
- Vivo for a subset of Twilio's Numbers
- Claro for a subset of Twilio's Numbers
- TIM for a subset of Twilio's Numbers
Haiti
- Digicel for a subset of Twilio's Numbers
Zimbabwe
- Net one for a subset of Twilio's Numbers and Registered Sender IDs
Germany
- T-Mobile for a subset of Twilio's Numbers
- Vodafone for a subset of Twilio's Numbers
- Telekom for a subset of Twilio's Numbers
Italy
- Wind Tre for a subset of Twilio's Numbers
- Vodafone for a subset of Twilio's Numbers
- COOP for a subset of Twilio's Numbers
Mexico
- Telcel for a subset of Twilio's Numbers
- Movistar for a subset of Twilio's Numbers
The issue has now been resolved.
United States
- Verizon over a subset of shortcodes
Indonesia
- Indosat Ooredoo for a subset of Twilio's Numbers and Registered Sender IDs
- H3G for a subset of Twilio's Numbers and Registered Sender IDs
- XL Axiata for a subset of Twilio's Numbers and Registered Sender IDs
Philippines
- Smart for a subset of Registered Sender IDs
Ireland
- IER for a subset of Twilio's Numbers
- Tasco Mobile for a subset of Twilio's Numbers
- H3G for a subset of Twilio's Numbers
Jamaica
- Digicel for a subset of Twilio's Numbers
Puerto Rico
- Liberty Mobile for a subset of Short Codes
Brazil
- Vivo for a subset of Twilio's Numbers
- Claro for a subset of Twilio's Numbers
- TIM for a subset of Twilio's Numbers
Haiti
- Digicel for a subset of Twilio's Numbers
Zimbabwe
- Net one for a subset of Twilio's Numbers and Registered Sender IDs
Germany
- T-Mobile for a subset of Twilio's Numbers
- Vodafone for a subset of Twilio's Numbers
- Telekom for a subset of Twilio's Numbers
Italy
- Wind Tre for a subset of Twilio's Numbers
- Vodafone for a subset of Twilio's Numbers
- COOP for a subset of Twilio's Numbers
Mexico
- Telcel for a subset of Twilio's Numbers
- Movistar for a subset of Twilio's Numbers
The issue has now been resolved.
Monitoring
Our engineers are currently investigating the customer impact of a retroactive issue with Twilio SMS. We will follow up and provide customer impact details within 2 hours.