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Carriers around the world are experiencing capacity issues because of increased demand on their networks due to COVID-19. This may result in voice quality issues, busy signals, or other errors on your phone calls. Twilio continues to monitor the health of the global carrier networks and we are publishing the most up-to-date information on our Worldwide Telephony Network Congestion page.
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Packet loss on inbound calls to UK and Germany.
Incident
Report for Twilio
Resolved
This incident has been resolved.
Update
Our engineers are continuing to monitor the situation.
Monitoring
We are observing recovery on inbound calls and no longer seeing packet loss. Our engineers will continue to monitor the situation.
Update
We are still investigating the issue with packet loss of inbound calls to the UK with the underlying carrier. We will provide more information as soon as possible.
Update
Our engineers have confirmed that the traffic to Germany recovered with no packet loss expected. We are still checking the issue with the traffic to the UK with the underlying carrier. We will share more information as soon as possible.
Update
We are experiencing traffic packet loss 30-40% for inbound calls to the UK and Germany. our engineers are investigating the issue with the underlying carriers. We will provide more updates as soon as they become available.
Investigating
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (Voice, Europe).
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