Packet loss on inbound calls to UK and Germany.

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Mar 24, 2020 - 00:19 PDT

Update

Our engineers are continuing to monitor the situation.

Posted Mar 23, 2020 - 17:38 PDT

Monitoring

We are observing recovery on inbound calls and no longer seeing packet loss. Our engineers will continue to monitor the situation.

Posted Mar 23, 2020 - 13:25 PDT

Update

We are still investigating the issue with packet loss of inbound calls to the UK with the underlying carrier. We will provide more information as soon as possible.

Posted Mar 23, 2020 - 08:38 PDT

Update

Our engineers have confirmed that the traffic to Germany recovered with no packet loss expected. We are still checking the issue with the traffic to the UK with the underlying carrier. We will share more information as soon as possible.

Posted Mar 23, 2020 - 05:17 PDT

Update

We are experiencing traffic packet loss 30-40% for inbound calls to the UK and Germany. our engineers are investigating the issue with the underlying carriers. We will provide more updates as soon as they become available.

Posted Mar 23, 2020 - 04:09 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 23, 2020 - 03:57 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).