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        MMS Delivery Delays on Subset of Twilio Short Codes To US AT&T

        Incident Report for Twilio

        Resolved

        We are now seeing full recovery . This incident has been resolved.
        Posted Oct 23, 2020 - 10:39 PDT

        Update

        We continue to investigate the MMS delivery delays on a subset of Twilio short codes to US AT&T. In the meantime, we have implemented a workaround so that new messages affected will be sent as an SMS with a link to the image to ensure timely delivery. We will have another update for you in 16 hours or as soon as we have more information.
        Posted Oct 23, 2020 - 07:03 PDT

        Update

        We continue to investigate the MMS delivery delays on a subset of Twilio short codes to US AT&T. In the meantime, we have implemented a workaround so that new messages affected will be sent as an SMS with a link to the image to ensure timely delivery. We will have another update for you in 8 hours or as soon as we have more information.
        Posted Oct 22, 2020 - 23:10 PDT

        Update

        We continue to investigate the MMS delivery delays on a subset of Twilio short codes to US AT&T. In the meantime, we have implemented a workaround so that new messages affected will be sent as an SMS with a link to the image to ensure timely delivery. We will have another update for you in 4 hours or as soon as we have more information.
        Posted Oct 22, 2020 - 18:09 PDT

        Update

        We continue to investigate the MMS delivery delays on a subset of Twilio short codes to US AT&T. In the meantime, we have implemented a workaround so that new messages affected will be sent as an SMS with a link to the image to ensure timely delivery. We will have another update for you in 2 hours or as soon as we have more information.
        Posted Oct 22, 2020 - 16:13 PDT

        Investigating

        We are experiencing MMS delivery delays on a subset of Twilio short codes to US AT&T. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 or as soon as more information becomes available.
        Posted Oct 22, 2020 - 15:26 PDT
        This incident affected: CARRIER NETWORK (MMS Short Code, North America).
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