Call Failures to a Small Subset of Twilio Australian Phone Numbers

Incident Report for Twilio

Resolved

We are no longer observing call failures to a small subset of Twilio Australian phone numbers. This incident has been resolved.

Posted Mar 23, 2022 - 22:10 PDT

Monitoring

We are observing recovery in call failures to a small subset of Twilio Australian phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 23, 2022 - 20:22 PDT

Update

We are still observing call failures to a small subset of Twilio Australian phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 23, 2022 - 19:02 PDT

Update

We are continuing to work with our carrier partner to resolve the issue causing call failures to a subset of Australian phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 23, 2022 - 17:05 PDT

Update

We are observing call failures to a small subset of Twilio Australian phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 23, 2022 - 16:07 PDT

Investigating

Our monitoring systems have detected a potential issue with call failures to a small subset of Twilio Australian phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 23, 2022 - 16:02 PDT

This incident affected: CARRIER NETWORK (Voice, APAC).