Inbound SMS Delivery Failures To A Subset Of Phone Numbers In Colombia

Incident Report for Twilio

Resolved

We have fully investigated the delivery failures to a subset of phone Numbers In Colombia issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns.

Posted Dec 03, 2023 - 11:08 PST

Update

We are continuing to experience Inbound SMS Delivery Failures to a subset of phone Numbers In Colombia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Dec 03, 2023 - 10:26 PST

Update

We are still experiencing SMS delivery failures to A Subset Of Phone Numbers In Colombia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Dec 03, 2023 - 02:47 PST

Update

We are still experiencing SMS delivery failures to A Subset Of Phone Numbers In Colombia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 02, 2023 - 23:32 PST

Update

We are experiencing Inbound SMS Delivery Failures To A Subset Of Phone Numbers In Colombia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 02, 2023 - 21:47 PST

Investigating

We are experiencing Inbound SMS Delivery Failures To A Subset Of Phone Numbers In Colombia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Dec 02, 2023 - 20:55 PST

This incident affected: CARRIER NETWORK (SMS, Latin America) and PROGRAMMABLE MESSAGING (SMS).