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        MMS Delivery Delays to Multiple Networks in US via Subset of Short-Codes

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to multiple Networks in the US via a subset of short-code. This incident has been resolved.
        Posted Nov 07, 2024 - 14:11 PST

        Monitoring

        We are observing recovery in MMS delivery delays to multiple networks in the US via a subset of short-codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 07, 2024 - 11:57 PST

        Update

        We continue experiencing MMS delivery delays to multiple networks in the US via a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Nov 06, 2024 - 22:10 PST

        Update

        We're still experiencing MMS delivery delays to multiple networks in the US via a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Nov 06, 2024 - 10:26 PST

        Update

        We're still experiencing MMS delivery delays to multiple networks in the US via a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 06, 2024 - 08:27 PST

        Investigating

        After monitoring for some time, we started seeing a degradation of the service. We're experiencing MMS delivery delays to multiple networks in the US via a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 06, 2024 - 07:28 PST

        Update

        We are observing recovery in MMS Delivery delays to Multiple Networks in the United States of America via subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.
        Posted Nov 06, 2024 - 05:38 PST

        Monitoring

        We are observing recovery in MMS Delivery delays to Multiple Networks in the United States of America via subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.
        Posted Nov 06, 2024 - 03:48 PST

        Update

        Our engineers have identified the issue causing MMS delivery delays to multiple Networks in the US via a subset of short-code and are working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Nov 05, 2024 - 11:59 PST

        Update

        Our engineers have identified the issue causing MMS delivery delays to multiple Networks in the US via a subset of short-code and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Nov 05, 2024 - 04:03 PST

        Update

        Our engineers have identified the issue causing MMS delivery delays to multiple Networks in the US via a subset of short-code and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Nov 05, 2024 - 00:18 PST

        Update

        Our engineers have identified the issue causing MMS delivery delays to multiple Networks in the US via a subset of short-code and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 04, 2024 - 22:22 PST

        Identified

        Our engineers have identified the issue causing MMS delivery delays to multiple Networks in the US via a subset of short-code and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 04, 2024 - 21:35 PST

        Update

        We continue experiencing MMS delivery delays to multiple Networks in the US via a subset of short-codes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Nov 04, 2024 - 11:44 PST

        Update

        We are still experiencing MMS delivery delays to multiple Networks in the US via a subset of short-codes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Nov 03, 2024 - 11:50 PST

        Update

        We continue to experience MMS Delivery delays to Multiple Networks in the United States of America via subset of Short Codes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Nov 02, 2024 - 11:50 PDT

        Update

        We continue to experience MMS Delivery delays to Multiple Networks in the United States of America via subset of Short Codes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Nov 01, 2024 - 19:51 PDT

        Update

        We are still experiencing MMS Delivery delays to Multiple Networks in the United States of America via subset of Short Codes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Nov 01, 2024 - 11:51 PDT

        Update

        We are continuing to experience MMS Delivery delays to Multiple Networks in the United States of America via subset of Shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Nov 01, 2024 - 07:51 PDT

        Update

        We are continuing to experience MMS Delivery delays to Multiple Networks in the United States of America via subset of Shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 01, 2024 - 06:03 PDT

        Investigating

        We are continuing to experience MMS Delivery delays to Multiple Networks in the United States of America via subset of Shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 01, 2024 - 04:59 PDT

        Update

        We are observing recovery in MMS delivery delays when sending messages to Multiple Networks in the United States of America via a subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 01, 2024 - 03:06 PDT

        Monitoring

        We are observing recovery in MMS delivery delays when sending messages to Multiple Networks in the United States of America via a subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 01, 2024 - 01:01 PDT

        Update

        We are still experiencing MMS Delivery delays to Multiple Networks in the United States of America via subset of Shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Oct 31, 2024 - 19:06 PDT

        Update

        We are still experiencing MMS Delivery delays to Multiple Networks in the United States of America via subset of Shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Oct 31, 2024 - 15:06 PDT

        Update

        We continue to experience MMS Delivery delays to Multiple Networks in the United States of America via subset of Shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 31, 2024 - 13:06 PDT

        Update

        We are still experiencing MMS Delivery delays to Multiple Networks in the United States of America via subset of Shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 31, 2024 - 12:22 PDT

        Investigating

        We are experiencing MMS Delivery delays to Multiple Networks in United States of America via subset of Shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 31, 2024 - 12:06 PDT
        This incident affected: CARRIER NETWORK (MMS Short Code, North America).
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