Inbound Call Failures Affecting Subset of North American Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio California Phone Numbers has been resolved, and the service is functioning normally at this time.

Posted Jul 22, 2020 - 15:06 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio California Phone Numbers for the last 20 minutes. We will continue to monitor to ensure a full recovery.

Posted Jul 22, 2020 - 14:51 PDT

Identified

We have identified that the issue with inbound call failures has impacted a subset of California Phone Numbers. We are actively working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.

Posted Jul 22, 2020 - 14:38 PDT

Update

We are observing call failures to a subset of Twilio North American phone numbers. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.

Posted Jul 22, 2020 - 13:52 PDT

Investigating

Our monitoring systems have detected a potential issue affecting inbound calls to some Twilio numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 22, 2020 - 13:29 PDT

This incident affected: PROGRAMMABLE VOICE (PSTN) and CARRIER NETWORK (Voice, North America).