US Inbound and Outbound Toll Free SMS delivery degradation

Incident Report for Twilio

Resolved

US SMS delivery through toll-free numbers is now operating normally.

Posted Nov 15, 2019 - 16:21 PST

Monitoring

We are observing recovery in SMS delivery for Toll-Free numbers. Our team is continuously monitoring the service and will provide an update as soon as we have more information.

Posted Nov 15, 2019 - 15:03 PST

Investigating

We are observing US Inbound and Outbound Toll Free SMS delivery degradation. Our engineers are working with our provider to resolve the issue. We will provide an update as soon as we have additional information.

Posted Nov 15, 2019 - 09:00 PST

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).