SMS Delivery Delays to Free Mobile and Bouygues Telecom in France for a Subset of Longcodes.

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Free Mobile and Bouygues Telecom in France for a Subset of Longcodes. This incident has been resolved.

Posted Oct 01, 2025 - 18:50 PDT

Update

We continue to observe recovery in SMS delivery delays to Free Mobile and Bouygues Telecom in France for a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 01, 2025 - 17:09 PDT

Monitoring

We are observing recovery in SMS delivery delays to Free Mobile and Bouygues Telecom in France for a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 01, 2025 - 15:20 PDT

Update

We are continuing to experience SMS delivery delays to Free Mobile and Bouygues Telecom in France for a subset of longcodes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Oct 01, 2025 - 07:00 PDT

Update

We are continuing to experience SMS delivery delays to Free Mobile and Bouygues Telecom in France for a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Sep 30, 2025 - 23:06 PDT

Update

We are continuing to experience SMS delivery delays to Free Mobile and Bouygues Telecom in France for a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 30, 2025 - 19:09 PDT

Update

We are continuing to experience SMS Delivery Delays to Free Mobile and Bouygues Telecom in France for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 30, 2025 - 17:21 PDT

Update

We are still experiencing SMS Delivery Delays to Free Mobile and Bouygues Telecom in France for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Posted Sep 30, 2025 - 15:18 PDT

Investigating

We are experiencing SMS Delivery Delays to Free Mobile and Bouygues Telecom in France for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 30, 2025 - 14:16 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).