Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
500 Errors When Updating Phone Numbers Configuration
Incident
Report for Twilio
Resolved
The issue causing 500 errors when updating Phone numbers configuration has been resolved and the service is operating normally at this time.
Monitoring
Phone Numbers configuration update are now operating normally. Customer could have faced 500 errors between 12:44PM, and 13:14PM Pacific time, when trying to update the configuration of their phone numbers. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Identified
Our engineers have identified the issue 500 errors when updating Phone numbers configuration, and are working to deploy a fix. Customers who have tried to update their phone number configuration in the past few minutes, should be able to do it now without errors. We expect to provide another update in 15 minutes, or as soon as more information becomes available.
Update
We are currently investigating an elevated rate of 500 errors when updating Phone numbers configuration . Our engineers are working on the issue, and we will provide another update in 15 minutes or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PHONE NUMBERS.