Call Failures to a Subset of Twilio Numbers in Germany

Incident Report for Twilio

Resolved

We are no longer experiencing call failures to a subset of Twilio numbers in Germany. This incident has been resolved.

Posted Dec 13, 2021 - 22:46 PST

Monitoring

We are observing a recovery in calls to a subset of Twilio numbers in Germany. We will monitor the service to ensure a full recovery and we expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 13, 2021 - 21:00 PST

Investigating

We continue to investigate call failures to a subset of Twilio numbers in Germany. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 13, 2021 - 20:09 PST

Monitoring

Posted Dec 13, 2021 - 19:41 PST

Update

We continue to investigate call failures to a subset of Twilio numbers in Germany. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 13, 2021 - 19:25 PST

Update

We continue to investigate call failures to a subset of Twilio numbers in Germany. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 13, 2021 - 17:35 PST

Update

We are investigating call failures to a subset of Twilio numbers in Germany. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 13, 2021 - 16:35 PST

Investigating

Our monitoring systems have detected a potential issue with a subset of voice calls in Germany. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 13, 2021 - 16:24 PST

This incident affected: CARRIER NETWORK (Voice, Europe).