SMS Delivery Receipt Delays to Globe Network In Philippines Over Pre-Registered International Sender IDs

Incident Report for Twilio

Resolved

We are no longer experiencing issues with SMS delivery receipt delays when sending messages to Globe Network In Philippines over pre-registered international sender IDs. This incident has been resolved.

Posted Jan 03, 2023 - 17:25 PST

Monitoring

We are observing recovery from the issue causing SMS delivery receipt delays when sending messages to Globe Network In Philippines over pre-registered international sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 03, 2023 - 15:25 PST

Update

We continue to experience SMS delivery receipt delays when sending messages to Globe Network In Philippines over pre-registered international sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jan 03, 2023 - 14:30 PST

Update

We continue to experience SMS delivery receipt delays when sending messages to Globe Network In Philippines over Pre-Registered International Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 03, 2023 - 10:30 PST

Update

We are experiencing SMS delivery receipt delays when sending messages to Globe Network In Philippines over Pre-Registered International Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 03, 2023 - 08:33 PST

Update

We are experiencing SMS delivery receipt delays when sending messages to Globe Network In Philippines over Pre-Registered International Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 03, 2023 - 07:33 PST

Investigating

Our monitoring systems have detected a potential issue with SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 03, 2023 - 07:29 PST

This incident affected: CARRIER NETWORK (SMS, APAC).