SMS Delivery Delays from/to a subset of AT&T Handsets using US Toll-Free Numbers

Incident Report for Twilio

Resolved

All systems are operating normally.

Posted Jul 29, 2018 - 19:02 PDT

Monitoring

All SMS from/to AT&T handsets are now being delivered normally. We will continue to monitor.

Posted Jul 29, 2018 - 18:18 PDT

Investigating

We are currently noticing a small number of delayed SMS from/to AT&T handset using Twilio Toll-free Numbers. We are working with our carrier partner to resolve the issue.

Posted Jul 29, 2018 - 16:04 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).