Task Router REST API requests returning incomplete statistics

Incident Report for Twilio

Resolved

Our engineering team has restored the service. Task Router REST API requests to retrieve statistics now return complete statistics.

Posted Apr 01, 2019 - 18:25 PDT

Update

Our engineers continue to actively work to resolve this issue as soon as possible. We will provide additional updates as more information becomes available.

Posted Apr 01, 2019 - 12:32 PDT

Identified

We have identified a software bug that is affecting queries that cross month boundaries. Our engineers are actively working to resolve this issue as soon as possible.

Posted Apr 01, 2019 - 05:02 PDT

Investigating

Task Router REST API requests to retrieve statistics on task queues are returning incomplete statistics at this time. We are actively working to resolve this issue. Next update in one hour.

Posted Apr 01, 2019 - 04:02 PDT

This incident affected: TaskRouter.