Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        Conference Hold Event Failing

        Incident Report for Twilio

        Resolved

        Conference hold is now working properly.
        Posted Jan 10, 2019 - 19:34 PST

        Identified

        We have identified the root cause and deployed a fix for the issue. Will update once we confirm that the problem has been resolved.
        Posted Jan 10, 2019 - 19:30 PST

        Investigating

        We are investigating reports of problems placing participants on hold using the Conference API. We will report more details shortly.
        Posted Jan 10, 2019 - 19:19 PST
        This incident affected: PROGRAMMABLE VOICE US1 (Conference US1) and CARRIER NETWORK (Voice, North America, Voice, Latin America, Voice, APAC, Voice, Europe, Voice, Middle East & Africa).