Call Quality Issues to a subset of Twilio's Numbers in Multiple Countries (Puerto Rico, Mexico, United States)

Incident Report for Twilio

Resolved

Call quality to a subset of Twilio's numbers in Multiple Countries (Puerto Rico, Mexico, United States) is now operating normally.

Posted Dec 17, 2024 - 13:27 PST

Monitoring

Call quality to a subset of Twilio's numbers in Multiple Countries (Puerto Rico, Mexico, United States) is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 17, 2024 - 11:34 PST

Update

Our engineers have identified a call quality issue to a subset of Twilio's numbers in Multiple Countries (Puerto Rico, Mexico, United States). We are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available

Posted Dec 17, 2024 - 09:36 PST

Investigating

Our engineers have identified the issue with call quality issue to a subset of Twilio's numbers in Puerto Rico. We are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Dec 17, 2024 - 08:51 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).