SMS Delivery Delays and Failures between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil

Incident Report for Twilio

Update

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 26, 2026 - 20:11 PDT

Update

Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 26, 2026 - 18:05 PDT

Update

Twilio customers may be experiencing SMS delivery failures and delays between a subset of Twilio Brazil Phone Numbers and multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 26, 2026 - 17:05 PDT

Identified

Twilio customers may be experiencing SMS delivery failures and delays between a subset of Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 26, 2026 - 17:03 PDT

Investigating

Twilio customers may be experiencing SMS delivery failures and delays between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 26, 2026 - 16:55 PDT

This incident affects: CARRIER NETWORK (SMS, Latin America).