Issues with Hosted Orders for Toll-Free Numbers

Incident Report for Twilio

Resolved

Hosted orders for Toll-Free numbers are now operating normally, this issue has been resolved.

Posted May 23, 2025 - 09:53 PDT

Monitoring

Hosted orders for Toll-Free numbers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted May 23, 2025 - 09:25 PDT

Identified

Our engineers have identified the issue with hosted orders for Toll-Free numbers and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 23, 2025 - 08:28 PDT

Update

We are investigating an issue with hosted orders for Toll-Free numbers. Customers may experience failed status in their orders and also in Eligibility check. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted May 23, 2025 - 07:28 PDT

Investigating

Our monitoring systems have detected a potential issue hosted numbers orders. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 23, 2025 - 07:16 PDT

This incident affected: PHONE NUMBERS.