Delays in MMS delivery from AT&T phone numbers

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Jun 08, 2017 - 10:37 PDT

Monitoring

We have resolved the underlying issue and we are seeing MMS delivery resuming. We are seeing new messages delivered and previously queued messages beginning to arrive as well. We are monitoring the recovery and will update again once we can confirm that all the queued messages have been processed and delivery has returned to normal.

Posted Jun 08, 2017 - 10:23 PDT

Update

We continue to work with our carrier partners to resolve the issue. We have traced the issue to a recent configuration change on a connection between two of our partners and are working with them to resolve. We will provide another update in two hours.

Posted Jun 08, 2017 - 09:32 PDT

Update

We continue to work with our carrier partners to resolve the issue. We will provide another update in eight hours.

Posted Jun 08, 2017 - 00:53 PDT

Identified

We have identified the root cause of this issue and continue to work with our carrier partners to resolve it. We will provide another update in four hours.

Posted Jun 07, 2017 - 21:06 PDT

Update

The issue is limited to customers attempting to send MMS messages to Twilio shortcodes. We continue to work with our carrier partners to resolve the issue. We will provide another update in four hours.

Posted Jun 07, 2017 - 17:36 PDT

Update

We are currently investigating an issue with MMS delivery delays to certain short codes. Our engineers are working with our carrier partners to identify and resolve these issues. We will provide another update within an hour.

Posted Jun 07, 2017 - 16:15 PDT

Investigating

We are currently investigating this issue.

Posted Jun 07, 2017 - 16:13 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).