Channel Orchestrated Messages Fallbacks May Be Stuck at Accepted State

Incident Report for Twilio

Resolved

The issue with Channel Orchestrated Messages fallback has been resolved, and the service is functioning normally at this time.

Posted Sep 19, 2025 - 07:49 PDT

Monitoring

We have started seeing recovery for the issue with Channel Orchestrated Messages fallback. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 19, 2025 - 06:51 PDT

Update

We are investigating an issue with Channel Orchestrated Messages fallback. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Sep 19, 2025 - 05:24 PDT

Update

We are investigating an issue with Channel Orchestrated Messages. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 19, 2025 - 04:36 PDT

Investigating

Our monitoring systems have detected a potential issue with Channel Orchestrated Messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 19, 2025 - 04:08 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).