Processing Delays Related to Messaging Compliance

Incident Report for Twilio

Resolved

We are no longer observing delays with processing of secondary brand vetting related to Messaging Compliance. The incident has been resolved.

Posted Aug 31, 2022 - 18:29 PDT

Monitoring

We are observing recovery from the issue causing delays with processing of secondary brand vetting related to Messaging Compliance. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 31, 2022 - 16:31 PDT

Update

We are continuing to investigate this issue.

Posted Aug 31, 2022 - 16:09 PDT

Update

We are experiencing delays with processing of secondary brand vetting related to Messaging Compliance. Our engineers are working to identify the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 31, 2022 - 16:08 PDT

Update

We are continuing to investigate this issue.

Posted Aug 31, 2022 - 15:54 PDT

Investigating

We've become aware of a potential issue with delays in Secondary Brand vetting. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 31, 2022 - 15:47 PDT

This incident affected: TWILIO PLATFORM (Other).