Billing Report Issues With Super SIM

Incident Report for Twilio

Resolved

Data usage and Billing reporting issues have been resolved and Super SIM is operating normally at this time.

Posted Aug 19, 2020 - 04:57 PDT

Monitoring

We are seeing recovery for the the reported issue. We'll continue monitoring and update this post if new information becomes available.

Posted Aug 19, 2020 - 02:36 PDT

Update

We are experiencing data usage and billing reporting issues with the Super SIM product. New data sessions are not affected. We are working on recovering the missing usage records. There is no impact on connectivity

Posted Aug 19, 2020 - 01:37 PDT

Investigating

Our monitoring systems have detected a potential issue with the Super SIM product. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 19, 2020 - 01:19 PDT