Flex Insights Historical Reporting Delayed for a Small Subset of Customers

Incident Report for Twilio

Resolved

Flex Insights experienced 50 min delay in processing data for a small subset of customers. The data were about conversations between agents and customers in Historical part of reporting. No data were lost, all the historical data were available to the customers. The delay is now mitigated, all the data are available.

Posted Jul 21, 2020 - 09:59 PDT

Update

We are continuing to investigate this issue.

Posted Jul 21, 2020 - 09:26 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 21, 2020 - 09:09 PDT

This incident affected: FLEX (Flex Insights).