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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Flex Insights Historical Reporting Delayed for a Small Subset of Customers
      Incident Report for Twilio
      Resolved
      Flex Insights experienced 50 min delay in processing data for a small subset of customers. The data were about conversations between agents and customers in Historical part of reporting. No data were lost, all the historical data were available to the customers. The delay is now mitigated, all the data are available.
      Posted Jul 21, 2020 - 09:59 PDT
      Update
      We are continuing to investigate this issue.
      Posted Jul 21, 2020 - 09:26 PDT
      Investigating
      Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Jul 21, 2020 - 09:09 PDT
      This incident affected: FLEX (Flex Insights).
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