TwiML Bins – Service Failures

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Sep 11, 2026 - 08:42 PDT

Update

Our engineer have applied the fix and we will provide an update in 30 minutes or as soon as more information becomes available.

Posted Sep 11, 2026 - 08:03 PDT

Update

Our engineers are continuning to monitor systems for recovery. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 11, 2026 - 07:53 PDT

Update

We are continuing to monitor for any further issues.

Posted Sep 11, 2026 - 07:49 PDT

Update

We are continuing to monitor for any further issues.

Posted Sep 11, 2026 - 07:32 PDT

Monitoring

A fix has been applied, and systems are recovering. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 11, 2026 - 07:31 PDT

Investigating

Beginning from 12:52 UTC and 13:54 UTC. Engineers began investigating issues regarding TwiML Bins. During this service disruption, customers may have experienced failures fetching TwiML for voice or messaging requests.

Posted Sep 11, 2026 - 06:39 PDT

This incident affected: SERVERLESS (TwiML Bins).