Intermittent SMS message formatting issues in US

Incident Report for Twilio

Resolved

We have confirmed resolution for issues with scrambled SMS message bodies from our carrier partner. All services remain fully operational.

Posted Feb 16, 2017 - 11:15 PST

Monitoring

We have resolved the issue with scrambled SMS message bodies from our carrier partner. We will continue to monitor the service. All SMS services are fully operational.

Posted Feb 16, 2017 - 10:38 PST

Investigating

We are investigating intermittent issues with SMS message delivery in US. Message bodies can be scrambled or formatted incorrectly. Primary carrier affected in US is Verizon. We have escalated this with our carrier partner who is working on the resolution of the issue.

Posted Feb 16, 2017 - 08:45 PST

This incident affected: PROGRAMMABLE MESSAGING (SMS).