SMS Delivery Delays and Failures to Safaricom Network in Kenya

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures to Safaricom Network in Kenya. This incident has been resolved.

Posted Oct 23, 2021 - 18:30 PDT

Monitoring

We are observing recovery in SMS delivery delays and failures to Safaricom Network in Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 23, 2021 - 16:34 PDT

Update

We are continuing to experience SMS delivery delays and failures to Safaricom Network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available

Posted Oct 23, 2021 - 14:36 PDT

Update

We are continuing to experience SMS delivery delays and failures to Safaricom Network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 23, 2021 - 13:35 PDT

Investigating

We are experiencing SMS delivery delays and failures to Safaricom Network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 23, 2021 - 12:35 PDT