Inbound Call Failures to Subset of Thailand Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Thailand phone numbers has been resolved, and the service is functioning normally at this time.

Posted Jan 17, 2023 - 19:37 PST

Monitoring

We have started seeing recovery for inbound calls to Twilio Thailand phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 17, 2023 - 19:17 PST

Update

We are observing inbound call failures to Thailand phone numbers. We are currently working with our carrier partner to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 17, 2023 - 18:32 PST

Update

We are observing inbound call failures to Thailand phone numbers. We are currently working with our carrier partner to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 17, 2023 - 17:49 PST

Investigating

Our monitoring system has detected a potential issue with call failures to a subset of Thailand numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 17, 2023 - 17:41 PST

This incident affected: CARRIER NETWORK (Voice, APAC).