SMS Delivery Failures Sending to US Altice Mobile Network from Twilio Long Code Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to the US Altice Mobile network from Twilio long code numbers. This incident has been resolved.

Posted Mar 03, 2021 - 09:03 PST

Monitoring

We have observed successful SMS delivery to the US Altice Mobile network from Twilio long code numbers for the last 60 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 03, 2021 - 08:22 PST

Update

We are still experiencing delivery failures sending to the US Altice Mobile network from Twilio long code numbers. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 03, 2021 - 07:06 PST

Investigating

We are experiencing delivery failures sending to the US Altice Mobile network from Twilio long code numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 03, 2021 - 06:20 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America).