MMS Delivery Failures to US Cellular Network in the US for a Subset of Toll-Free, Short Code and 10 Digit Long Code Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing MMS/SMS delivery failures to US Cellular Network in the US for a Subset of Toll-Free, Short Code and 10 Digit Long Code Numbers. This incident has been resolved.

Posted Jun 17, 2025 - 17:26 PDT

Monitoring

We are observing successful MMS delivery to US cellular networks in the US. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 17, 2025 - 15:46 PDT

Update

We continue to experience MMS delivery failures to US cellular networks in the US for a subset of toll-free numbers and we have also identified that this incident is impacting a subset of Short code and 10 Digit Long Code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 17, 2025 - 14:08 PDT

Update

We continue to experience MMS delivery failures to US cellular networks in the US for a subset of toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 17, 2025 - 13:22 PDT

Investigating

We are experiencing MMS delivery failures to US cellular networks in the US for a subset of toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 17, 2025 - 12:34 PDT

This incident affected: ZIPWHIP MESSAGING (MMS Toll-Free, North America) and CARRIER NETWORK (MMS Toll-Free, North America).